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Refund Policy

Last updated: [27 April 2024]

Thank you for choosing Jays Print & Web Design and AppCraft Digital Immersion Services for your design and digital needs. We value your satisfaction and strive to deliver exceptional services. If, however, you are not entirely satisfied with your purchase, we're here to assist you.

Refund Eligibility

Our refund policy applies to services provided by both Jays Print & Web Design and AppCraft Digital Immersion Services, including but not limited to:

  • Print design services

  • Web design services

  • App development services

  • Immersive digital experience development

  • Digital marketing services

Refund Process

To request a refund, please contact our customer support team within [number of days] days of your purchase. You can reach us via email at [contact email] or by phone at [contact phone number]. When contacting us, please provide the following details:

  1. Your name and contact information.

  2. The service(s) or product(s) for which you are requesting a refund.

  3. The reason for your dissatisfaction or the issue you encountered.

Once your refund request is received, our team will review it promptly. We may reach out to you for additional information, if necessary. Please allow us [number of days] days to process your request.

Approval or Rejection of Refund

We will notify you via email of the approval or rejection of your refund request. If your refund is approved, we will initiate the refund process immediately.

Refund Method

Refunds will be processed using the original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your financial institution's processing times.

Non-Refundable Items

Please be aware that certain items are non-refundable, including but not limited to:

  • Customized design work or digital solutions that have already been completed and delivered to the customer.

  • Services that have already been rendered and used by the customer.

Cancellation Policy

If you wish to cancel a service before it has been completed, please contact us as soon as possible. Depending on the stage of completion of the service, a partial refund may be issued. However, once the service has been fully completed, it will no longer be eligible for cancellation or refund.

Refund for Subscription Services

For subscription-based services, refunds may be prorated based on the remaining duration of the subscription period.

Refund for Digital Products

Refunds for digital products, such as downloadable templates or digital assets, will be provided only if the product is defective or not as described. We may require evidence of the defect or discrepancy.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team. You can reach us via email at [contact email] or by phone at [contact phone number]. Our team is available to assist you during our business hours, [business hours 9am until 5pm Monday to Friday weekdays excluding bank holidays].

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